Frequently Asked Questions

Everything you need to know about shopping with ONTIME

How long does shipping normally take?

Standard shipping typically takes 3-5 business days. Express options are available at checkout for delivery within 1-2 business days.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items with original tags attached. Exchanges are free of charge, while returns for refund may incur a small restocking fee.

How do I know which size to order?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as fit can vary between slim, regular, and oversized styles.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.

How can I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

Are your products ethically sourced?

Yes, ONTIME is committed to sustainability. We partner only with manufacturers who adhere to fair labor practices and utilize eco-friendly materials whenever possible.